DELIVERY
Between the validation of the order* and the reception of the product:
• For wallpapers : between 1 and 2 weeks
Each model is printed to order.
As soon as your order* is validated, the printing company is automatically informed.
Depending on the model, its support, and the desired volume, the request is processed between 3 and 6 working days on average.
We must add the delivery time of the carrier. This depends on the transport company used, which can vary according to the weight of the order, and the geographical area of delivery.
We generally choose to work with DPD.
Given these variations, Cilé cannot commit to a fixed delivery time.
However, the average time observed between the payment of an order and the reception of the articles is about ten working days.
• For the kakemonos: between 1 and 3 weeks according to the availability of paper in workshop
Each model is made to order.
- If the paper necessary for the creation of the model is in stock in the workshop:
As soon as the order is validated*, the handmade production in the workshop can be launched.
It is necessary to count between 2 and 3 days of preparation, to which we add the delivery time.
We generally choose to work with La Poste.
In these conditions, the average time observed between the payment of an order and the reception of the articles is one week on average.
- If the paper necessary for the creation of the model is not in stock in our workshop:
As soon as the order is confirmed*, the printing company is automatically informed.
Depending on the model, the request is processed between 3 and 6 working days on average.
We must add the delivery time of the carrier, so that the paper arrives at the workshop, between 2 and 4 working days between the shipping of the paper and the reception.
It takes between 2 and 3 days of preparation, to which we add the delivery time.
We generally choose to work with La Poste.
Thus, in these conditions, the average time observed between the payment of an order and the reception of the articles is 3 weeks on average.
Please note: In the event that raw materials are exceptionally unavailable (out of stock at the supplier's) independently of Cilé's responsibility, the customer will be informed.
A delivery time will be estimated according to the possible restocking.
The customer will be able to preserve his order or to cancel it.
In the event of cancellation, if payment was debited it will then be refunded to him.
Validation of order*: an order is said to be "validated" when the customer has received confirmation of his order and has proceeded to the payment of the latter.